Mexico - Provider Issues
Incident Report for D24
Resolved
This incident has been resolved.
Posted Oct 23, 2024 - 13:27 UTC
Monitoring
We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Oct 23, 2024 - 12:55 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 23, 2024 - 05:19 UTC
Identified
We are currently experiencing issues with our provider's platform. To maintain service quality, we have activated our alternative provider. During this time, you may notice a decrease in payout approvals and SPEI and BBVA Bancomer conversion rates. The provider is working on a fix, and we will update you as soon as we have more information.
Posted Oct 23, 2024 - 00:32 UTC
This incident affected: Payouts (Mexico) and Payment methods (Mexico - BBVA Bancomer, Mexico - Spei).
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