Colombia - Banco Davivienda - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Oct 22, 2026 - 19:13 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.

Posted Oct 22, 2026 - 18:58 UTC

Identified

We would like to inform you that Banco Davivienda is currently presenting issues on their side resulting in intermittences on the approval of payments. All D24 services are fully operational and we are closely monitoring the situation and will update this incident as soon as possible.

Posted Oct 22, 2026 - 15:52 UTC

This incident affected: Payment methods (Colombia - Davivienda).