We are now seeing the conversion rates reaching the expected values for Pix and Caixa ITP transactions. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Posted May 18, 2026 - 07:57 UTC
Update
We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.
Posted May 18, 2026 - 07:15 UTC
Identified
We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.
Posted May 17, 2026 - 22:05 UTC
This incident affected: Payment methods (Brazil - Caixa, Brazil - Pix).