Mexico - Channel Issues

Incident Report for D24

Resolved

This incident has been resolved.

Posted Mar 20, 2025 - 10:04 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Mar 20, 2025 - 09:46 UTC

Identified

At the moment, we are experiencing issues with our channel’s platform. During this period, you may notice a decrease in SPEI payments and payouts in Mexico. The channel is working on a fix, and we will update you as soon as we have more information.

Posted Mar 20, 2025 - 08:46 UTC

This incident affected: Payment methods (Mexico - Spei).