Colombia - Banco Nequi - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Dec 02, 2025 - 12:43 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.

Posted Dec 02, 2025 - 12:36 UTC

Identified

We want to inform you that Banco Nequi is currently presenting issues on their side, resulting in intermittences in the approval of payments through the method. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as any news becomes available.

Posted Dec 02, 2025 - 11:57 UTC

This incident affected: Payment methods (Colombia - Nequi).