Brazil - Caixa - Home Banking Issues

Incident Report for D24

Resolved

This incident has been resolved.

Posted Mar 28, 2025 - 14:54 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values for Pix transactions. We will continue monitoring over the next few minutes and close the incident if no further issues arise.

Posted Mar 28, 2025 - 14:43 UTC

Identified

We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.

Posted Mar 28, 2025 - 14:02 UTC

This incident affected: Payment methods (Brazil - Caixa).