Chile - Santander - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Aug 22, 2025 - 20:32 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.

Posted Aug 22, 2025 - 20:21 UTC

Update

We would like to inform you that we are still observing conversion rates for Banco Santander below the expected levels. We will provide an update as soon as the rates return to the expected values.

Posted Aug 22, 2025 - 12:21 UTC

Identified

We want to inform you that Banco Santander is presenting an error on their Home Banking application, resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.

Posted Aug 22, 2025 - 05:08 UTC

This incident affected: Payment methods (Chile - Banco Santander).