Colombia - Bancolombia - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Feb 10, 2025 - 10:51 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Feb 10, 2025 - 10:31 UTC

Update

We would like to inform you that Banco Bancolombia is presenting issues on their platform resulting in lower conversion rates for PSE payments. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.

Posted Feb 10, 2025 - 10:11 UTC

Identified

We would like to inform you that ACH Colombia is currently facing issues on its side, resulting in a decrease in the conversion rate that is impacting payments through PSE for all banks. We want to assure you that all D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as we have any news.

Posted Feb 10, 2025 - 07:02 UTC

This incident affected: Payment methods (Colombia - Bancolombia, Colombia - PSE).