Colombia - Bancolombia - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Oct 17, 2026 - 12:29 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.

Posted Oct 17, 2026 - 12:14 UTC

Update

We would like to inform you that Banco Bancolombia is presenting issues on their platform, resulting in lower conversion rates for PSE payments. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.

Posted Oct 17, 2026 - 08:23 UTC

Identified

We would like to inform you that PSE is currently experiencing service disruptions, leading to a degraded conversion rate for this method. All D24 services are fully functional, and we will be closely monitoring this situation and providing updates as soon as any news becomes available.

Posted Oct 17, 2026 - 04:30 UTC

This incident affected: Payment methods (Colombia - Bancolombia, Colombia - PSE).