Colombia - Banco Nequi - Decrease in Conversion Rates

Incident Report for D24

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Mar 14, 2026 - 19:08 UTC

Identified

We want to inform you that Banco Nequi is currently experiencing issues on their end, resulting in intermittent approval for payments through the PSE method. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as any news becomes available.

Posted Mar 14, 2026 - 15:57 UTC

This incident affects: Payment methods (Colombia - PSE).