We are now seeing the conversion rates reaching the expected values for Pix payments. However, the issues affecting payout completion are still ongoing, we will continue monitoring and inform you regarding any news.
Posted Aug 31, 2026 - 05:24 UTC
Update
We would like to inform you that we have identified that the issues with PicPay are currently impacting Pix transactions. We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Posted Aug 31, 2026 - 05:13 UTC
Identified
We would like to inform you that we have identified a decrease in the conversion rates of PicPay payments due to an error on their Home Banking application, affecting the completion of payouts for their customers. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.
Posted Aug 31, 2026 - 04:52 UTC
This incident affected: Payouts (Brazil - PicPay).