D24 Status

May 3, 2024

Resolved - This incident has been resolved.
May 3, 03:12 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
May 3, 02:52 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and PIX transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
May 3, 02:09 UTC

May 2, 2024

Brazil - Banco do Brasil - HomeBanking Issues

Resolved - This incident has been resolved.
May 2, 16:40 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
May 2, 16:21 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco do Brasil payments due to an error on their Home Banking application affecting Pix and deposit transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
May 2, 15:48 UTC

Chile - Local Banks - Decrease in Conversion Rates

Resolved - This incident has been resolved.
May 2, 15:44 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
May 2, 14:51 UTC

Investigating - We are currently investigating this issue.
May 2, 14:31 UTC

Peru - BCP - Decrease in Conversion Rates

Resolved - This incident has been resolved.
May 2, 09:48 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
May 2, 09:03 UTC

Identified - We would like to inform you that BCP is presenting issues on their side, resulting in an intermittence that affects PagoEfectivo and the method. We are closely monitoring the situation and will update this incident as soon as we see any improvements. We would like to assure you that all D24 services are operating without any disruptions.
May 2, 07:52 UTC

May 1, 2024

Chile - Banco Estado - Decrease in Conversion Rates

Resolved - This incident has been resolved.
May 1, 09:49 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
May 1, 09:18 UTC

Identified - We would like to inform you that Banco Estado is presenting issues on their platform resulting in lower conversion rates for the method, affecting Webpay payments as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
May 1, 07:24 UTC

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
May 1, 07:26 UTC

Update - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
May 1, 06:08 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we see any improvements.
May 1, 04:34 UTC

Investigating - We are currently investigating this issue.
May 1, 04:34 UTC

Chile - Banco Santander - Homebanking Issues

Resolved - This incident has been resolved.
May 1, 06:08 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
May 1, 05:17 UTC

Identified - We would like to inform you that Banco Santander is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
May 1, 00:08 UTC

Colombia - Banco Nequi - Decrease in Conversion Rates

Resolved - This incident has been resolved.
May 1, 05:17 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
May 1, 02:53 UTC

Identified - We are once again seeing intermittences on Banco Nequi systems affecting the conversion rates, we're still closely monitoring the situation and will update this incident as soon as we have any news.
May 1, 01:24 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 30, 22:19 UTC

Identified - We are once again seeing intermittences on Banco Nequi systems affecting the conversion rates, we're still closely monitoring the situation and will update this incident as soon as we have any news.
Apr 30, 20:39 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 30, 20:08 UTC

Identified - We would like to inform you that Banco Nequi is currently presenting issues on their side resulting in intermittences on the approval of payments through PSE. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as any news becomes available.
Apr 30, 18:26 UTC

Apr 30, 2024

Chile - Local Banks - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 30, 22:18 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 30, 21:33 UTC

Update - We would like to inform you that we have identified that the issues with Banco Estado and Banco Santander also impact the completion of payouts for their customers.
We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Apr 30, 20:52 UTC

Update - We would like to inform you that Banco Estado and Banco Santander is presenting issues on their platform resulting in lower conversion rates for the method, affecting Webpay payments as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 30, 20:40 UTC

Identified - We would like to inform you that Banco Santander is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 30, 19:28 UTC

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 30, 22:16 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 30, 20:07 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 30, 18:46 UTC

Chile - Banco Santander - Homebanking Issues

Resolved - This incident has been resolved.
Apr 30, 16:52 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 30, 16:29 UTC

Identified - We want to inform you that Banco Santander is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 30, 15:51 UTC

Brazil - Bradesco - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 30, 05:30 UTC

Monitoring - We see the conversion rates of Bradesco are back to normal values. We still will closely monitor this situation and provide updates in case of any further issues.
Apr 30, 04:47 UTC

Identified - We have identified a decrease in the conversion rates of Bradesco payments due to an error on their HomeBanking application, affecting Pix transactions. We will closely monitor this situation and provide updates in case of any improvements.
Apr 30, 04:09 UTC

Investigating - We are currently investigating this issue.
Apr 30, 04:09 UTC

Apr 29, 2024

Colombia - PSE - ACH - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 29, 19:53 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 29, 17:53 UTC

Update - We would like to inform you that ACH Colombia is currently facing issues on their side, resulting in an outage in the payment approval which is impacting payments through PSE for all banks.
We are closely monitoring the situation and since any news becomes available we will inform you.
Apr 29, 16:52 UTC

Identified - We would like to inform you that ACH Colombia is currently facing issues on their side, resulting in a decrease in the conversion rate that is impacting payments through PSE for all banks. We want to assure you that all D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 29, 16:48 UTC

Brazil - Banco do Brasil - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 29, 17:52 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 29, 17:04 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco do Brasil payments due to an error on their Home Banking application affecting Pix and deposit transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 29, 16:44 UTC

Brazil - Bradesco - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 29, 15:44 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 29, 15:37 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of Bradesco payments due to an error on their Home Banking application, affecting deposits and PIX transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 29, 15:25 UTC

Chile - Banco Falabella - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 29, 11:18 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 29, 11:04 UTC

Identified - We would like to inform you that Banco Falabella is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 29, 10:14 UTC

Apr 28, 2024

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 28, 08:53 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 28, 08:23 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 28, 06:25 UTC

Colombia - PSE - ACH - Scheduled Maintenance

Resolved - This incident has been resolved.
Apr 28, 08:03 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of PSE payments due to an maintenance on their platform. All D24 services are fully operational. We are closely monitoring the situation and will provide updates in case of any improvements.
Apr 28, 05:16 UTC

Brazil - Caixa - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 28, 07:26 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 28, 06:59 UTC

Update - We would like to inform you that we have identified that the issues with Caixa also impact the completion of payouts for their customers.
We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Apr 28, 04:19 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and PIX transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 28, 04:16 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 28, 03:57 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and PIX transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 28, 03:15 UTC

Peru - Pago Efectivo - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 28, 06:19 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 28, 06:01 UTC

Investigating - We are currently investigating this issue.
Apr 28, 05:24 UTC

Brazil - Banco do Brasil - Homebanking Issues

Resolved - This incident has been resolved.
Apr 28, 03:56 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 28, 03:31 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of Banco do Brasil payments due to an error on their Home Banking application. All Directa24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 28, 02:05 UTC

Apr 27, 2024

Brazil - Banco do Brasil - Homebanking Issues

Resolved - This incident has been resolved.
Apr 27, 15:35 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 27, 14:02 UTC

Identified - We want to inform you that we have noticed a decrease in the conversion rates of Banco do Brasil deposits. This is attributed to an error in their platform, which is affecting the completion of deposits, PIX transactions aren't affected All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 27, 12:04 UTC

Brazil - Banco do Brasil - Homebanking Issues

Resolved - This incident has been resolved.
Apr 27, 11:19 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 27, 11:04 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco do Brasil payments due to an error on their Home Banking application affecting Pix and deposit transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 27, 07:13 UTC

Colombia - PSE - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 27, 11:05 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 27, 10:39 UTC

Investigating - We are currently investigating this issue.
Apr 27, 08:38 UTC

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 27, 05:51 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 27, 05:28 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 27, 04:36 UTC

Apr 26, 2024

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 26, 21:39 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 26, 21:13 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 26, 20:45 UTC

Colombia - PSE - ACH - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 26, 11:13 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 26, 09:08 UTC

Identified - We would like to inform you that ACH Colombia is currently facing issues on their side, resulting in a decrease in the conversion rate that is impacting payments through PSE for all banks. We want to assure you that all D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 26, 08:33 UTC

Investigating - We are currently investigating this issue.
Apr 26, 08:33 UTC

Mexico - Spei - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 26, 05:21 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 26, 03:38 UTC

Update - We are closely investigating the situation and will update on this incident as soon as we observe any improvements
Apr 26, 01:56 UTC

Investigating - We are currently investigating this issue.
Apr 25, 13:06 UTC

Apr 25, 2024

Colombia - PSE - ACH

Resolved - This incident has been resolved.
Apr 25, 09:40 UTC

Update - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 25, 09:28 UTC

Identified - We would like to inform you that ACH Colombia is currently facing issues on their side, resulting in a decrease in the conversion rate that is impacting payments through PSE for all banks. We want to assure you that all D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 25, 05:46 UTC

Investigating - We are currently investigating this issue.
Apr 25, 05:43 UTC

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 25, 01:57 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 25, 00:50 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 25, 00:23 UTC

Apr 24, 2024

Brazil - PicPay - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 24, 13:25 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 24, 13:19 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of PicPay payments due to an error on their HomeBanking applications, affecting mainly PIX transactions. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 24, 12:25 UTC

Apr 23, 2024

Colombia - Banco Nequi - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 23, 23:50 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 23, 23:28 UTC

Identified - We would like to inform you that Banco Nequi is currently presenting issues on their side resulting in intermittences on the approval of payments through PSE. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as any news becomes available.
Apr 23, 21:52 UTC

Chile - Banco Estado - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 23, 01:25 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 23, 00:56 UTC

Identified - We would like to inform you that Banco Estado is presenting issues on their platform resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 23, 00:32 UTC

Apr 22, 2024

Colombia - PSE - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 22, 23:03 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 22, 21:29 UTC

Investigating - We are currently investigating this issue.
Apr 22, 20:02 UTC

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 22, 20:56 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 22, 17:48 UTC

Identified - We would like to inform you that BBVA is once again presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 22, 17:41 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 22, 17:02 UTC

Identified - We would like to inform you that BBVA is once again presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 22, 16:32 UTC

Bolivia - Pago Facil - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 22, 20:41 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 22, 20:06 UTC

Investigating - We are currently investigating this issue.
Apr 22, 19:40 UTC

Colombia - Efecty - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 22, 19:07 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 22, 17:43 UTC

Investigating - We are currently investigating this issue.
Apr 22, 17:15 UTC

Chile - Banco Falabella - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 22, 13:39 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 22, 13:38 UTC

Update - We want to inform you that Banco Falabella still presenting an error on their Home Banking application resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 22, 11:54 UTC

Update - We would like to inform you that Banco Falabella is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 22, 11:35 UTC

Identified - We would like to inform you that Banco Falabella is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 22, 11:26 UTC

Colombia - PSE - ACH

Resolved - This incident has been resolved.
Apr 22, 10:53 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 22, 10:24 UTC

Identified - We would like to inform you that ACH Colombia is currently facing issues once again on its side, resulting in a decrease in the conversion rate that is impacting payments through PSE for all banks. We want to assure you that all D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 22, 06:58 UTC

Investigating - We are currently investigating this issue.
Apr 22, 06:57 UTC

Chile - Webpay - Transbank Issues

Resolved - This incident has been resolved.
Apr 22, 10:24 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 22, 09:48 UTC

Identified - We want to inform you that we are observing a decrease in conversion rates for WebPay due to an intermittence from the Transbank side. All D24 services are fully functional. We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 22, 06:50 UTC

Investigating - We are currently investigating this issue.
Apr 22, 06:50 UTC

Brazil - Caixa - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 22, 06:51 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 22, 06:51 UTC

Update - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 22, 06:37 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and PIX transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 22, 04:23 UTC

Investigating - We are currently investigating this issue.
Apr 22, 04:23 UTC

Brazil - PicPay - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 22, 04:13 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 22, 03:13 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of PicPay payments due to an error on their HomeBanking applications, affecting mainly PIX transactions. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 21, 22:59 UTC

Apr 21, 2024

Peru - BCP - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 21, 15:13 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 21, 14:37 UTC

Update - We would like to inform you that BCP's issues are also affecting Tupay payments.
We are closely monitoring the situation and will update this incident as soon as we see any improvements.
Apr 21, 12:17 UTC

Identified - We would like to inform you that BCP is presenting issues on their side, resulting in an intermittence that affects PagoEfectivo and the method. We are closely monitoring the situation and will update this incident as soon as we see any improvements. We would like to assure you that all D24 services are operating without any disruptions.
Apr 21, 08:43 UTC

Bolivia - Pago Facil - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 21, 15:00 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 21, 14:44 UTC

Investigating - We are currently investigating this issue.
Apr 21, 14:22 UTC

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 21, 14:41 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 21, 14:25 UTC

Identified - We would like to inform you that BBVA is once again presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 21, 14:14 UTC

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 21, 13:28 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 21, 13:05 UTC

Update - We want to inform you that we have identified that the BBVA's issues also impact the completion of payouts for their customers.
We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Apr 21, 10:41 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 21, 08:22 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 21, 08:04 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 21, 07:26 UTC

Investigating - We are currently investigating this issue.
Apr 21, 07:03 UTC

Colombia - Bancolombia - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 21, 12:25 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 21, 11:06 UTC

Update - We would like to inform you that Banco Bancolombia is currently presenting issues on their side resulting in intermittences on the approval of payments through PSE. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 21, 10:20 UTC

Identified - We would like to inform you that ACH Colombia is currently facing issues on their side, resulting in a decrease in the conversion rate that is impacting payments through PSE for all banks. We want to assure you that all D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 21, 07:34 UTC

Chile - Banco Falabela - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 21, 10:44 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 21, 10:23 UTC

Update - We would like to inform you that Banco Falabela is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 21, 04:52 UTC

Identified - We would like to inform you that Banco Falabela is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 21, 03:43 UTC

Apr 20, 2024

Chile - Banco Santander - Homebanking Issues

Resolved - This incident has been resolved.
Apr 20, 21:26 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 20, 21:05 UTC

Identified - We would like to inform you that Banco Santander is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 20, 17:47 UTC

Chile - WebPay - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 20, 08:14 UTC

Monitoring - Transbank services are operational once more and we're seeing the conversion rates of Webpay reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 20, 08:01 UTC

Identified - We want to inform you that we are observing a decrease in conversion rates for WebPay due to an intermittence from Transbank's side. Please note that all D24 services are fully functional. We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 20, 07:38 UTC

Investigating - We are currently investigating this issue.
Apr 20, 07:28 UTC

Apr 19, 2024

Chile - Banco Falabela - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 19, 15:48 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 19, 15:43 UTC

Identified - We would like to inform you that Banco Falabela is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 19, 15:04 UTC

Chile - Banco Falabela - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 19, 09:49 UTC

Update - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 19, 09:49 UTC

Identified - We would like to inform you that Banco Falabela is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 19, 04:24 UTC

Investigating - We are currently investigating this issue.
Apr 19, 04:24 UTC

Chile - Banco Estado - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 19, 01:57 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 19, 01:17 UTC

Identified - We would like to inform you that Banco Estado is presenting issues on their platform resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 19, 01:01 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 18, 19:15 UTC

Identified - We would like to inform you that Banco Estado is presenting issues on their platform resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 18, 16:54 UTC

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